Contact CBS TV Customer Service
How to Reach a Person at CBS TV
Verified Contact Information
Toll-Free Number:
-
1-888-274-5343
CBS TV Emails:
Legal
GDPR Inquiries
investorrelations@cbs.com
CBS TV Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular CBS TV Phone Number
1 (888) 274-5343
Average Hold Time
00:02:05
Average Calls duration
4 minutes
Most Popular CBS TV Email Address
investorrelations@cbs.com
CBS TV Live Agent Availability
12% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
Call Volume by Day
View full overview ›
CBS TV Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular CBS TV Phone Number | 1 (888) 274-5343 |
| Average Hold Time | 00:02:05 |
| Average Calls duration | 4 minutes |
| Most Popular CBS TV Email Address | investorrelations@cbs.com |
| CBS TV Live Agent Availability | 12% of callers successfully reach a real person |
| Issue Resolution Rate | Low (13% reported full resolution) |
| Contact Method Distribution | 84% phone, 16% email |
| Common Reasons for Contact | Activation/ cancellation, product/ service, payments and charges |
| Customer Effort Score | High Effort |
| Prepare before the call to CBS TV | First and last name, email or phone number |
Call Volume by Day
Contact Information
CBS TV Website:
CBS TV Help Center:
Corporate Office Address:
CBS Interactive Inc.
1515 Broadway
New York,
New York
10036
United States
Other Info (opening hours):
Other Location:
51 W 52 Street,
New York, NY 10019
Summary of CBS TV Customer Service Calls
3.1K
TOTAL
CALLS
CALLS
02:59
AVG CALL
DURATION
DURATION
13%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call CBS TV?
Activation/ Cancellation Question:
- “Do not cancel Colbert!!!”
- “Cancelling subscription over Colbert and 60 Minutes”
- “Cancelled late show”
Product/ Service Question:
- “Complain”
- “Fire country program frozen screen”
- “TV signal is *** UP on nfl championship game fix it you *** *** sorry *** channel”
Payments and Charges Question:
- “Billing”
- “Guess I just saw that I'm being charged $64 through CBS Google something something and I didn't order anything and I need them to not take my money”
- “Shame Propaganda about Walmart the billonaries”
Account Question:
- “Subscription”
- “Can’t login”
- “Account update”
Request for Information Question:
- “Question for REAL PERSON”
- “Wondering if u can help, Cicero post office hasn’t delivered mail in weeks. According to what I’ve heard they don’t have enough people to work. Can’t get any mail. Waiting for W2 forms & driver’s license. It expires Sunday. Been going on 2”
- “Need to update on demand for soap operas”
Staff Question:
- “I'm not happy with the service.”
- “B.S. service. Can't see my boys for the fuzzy screen. Dam fools!”
- “I am not able to utilize CBS streaming service. I will not pay for the service until I'm able to utilize the service”
Refund Question:
- “Need refund”
- “Refund I don't even have the channel”
- “Refund on my payment”
Cards Question:
- “Fan card”
- “Because they are charging my card”
- “Talk to somebody about taking money off my card”
Website/ Application Question:
- “App”
- “App not working”
- “The app won't allow me to watch a show”
Return/ Replace Question:
- “Irving, Texas went on strike in the 1950s.. kids changed their grades credits.”
- “We watch Young and the restless every day there is nine women we are sick of the Sharron and bloody boyfriend of hers. Please change the script. It is so boring now thank you.”
- “Change my payment method”
Shipping and Delivery Question:
- “Have not received item”
- “Where is let’s make a deal in Los Angeles”
- “Get the ballgame back on now”
Employment Question:
- “Price is Right W2”
- “I saw a clif of me on the news involved with the city of dallas. I lost my job behind. The truck. And now the news is postings it.”
- “Job”
Other Question:
- “Because I have rodeod my entire life and the things depicted in your TV show are so far out of reality it's offensive to people that have lived that life I'm sure you don't care what a 44 year old rough stock rider has to say but please keep it real”
- “Chief of police slap the guy in wheelchair in Osceola, Arkansas”
- “The bold and beautiful TV show went to Spanish that only every other TV show is in English”
Compare CBS TV Customer Service To
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CBS TV